FREQUENTLY ASKED QUESTIONS
to us, There is no such thing as a stupid question. Need us to answer something that you don't see on this list? Fill out a contact form at the bottom of the page and we will get back to you with an answer asap.
1.
how do I get started with training, boarding, group classes, or any of your other programs?
simply fill out our quick contact form located at the bottom of any of our websites pages. we will get back to you asap to schedule a free 15 minute virtual consultation. from there we can determine what services best fit you and your dogs needs, and get you set up on our scheduling/invoicing app called "time to pet"for future program involvement.
2.
what is "time to pet" and why do you use it for scheduling and invoicing?
time to pet is an app we've used for 8 years now, starting when we ran a dog walking and pack hiking company in slo, ca. it has been user friendly, reliable, and clear cut for us and our clients alike. you can find this app in your App Store. once you set it up, it makes scheduling services with us, and paying monthly invoices a breeze with just a couple clicks.
3.
where are you located?
we are located in grass valley, ca.
we happily service all surrounding areas. you are welcome to schedule services to come meet at our ranch, or we have the option to come to your home for a $25 travel fee.
4.
how do I know if your programs are a good fit for us?
you have read through our home page, meet the team page, and faq page and our methods, outlook on dog training as a whole, and policies align with you. :)
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you have read through our services page and our services make you feel excited to get involved with our programs and our wayward dog community. :)
5.
what training methods and tools do you use?
we are extremely open minded when it comes to helping our clients reach their goals because we know every dog is different, and the way each family wants to live with their dog is different, we have unlimited tools in our toolbox to help the individual in front of us. there isn't a single tool or method out there that we aren't curious to learn more about and master so that we can better help our community.
6.
what is "balanced training"?
We know that every dog is different and unique, so we always take the time to test what your dog is most responsive to so that we can choose the most effective tools and methods for your dogs specific needs.
We always prioritize making sure that our dogs state of mind and overall expression is positive, happy and willing. Our methods use all 4 quadrants of operant conditioning to ensure the most possible clarity during our training sessions, and beyond with our dogs.
We both reward behaviors that we like, and discourage behaviors that we do not like. We believe that it is important to educate our clients on how to effectively use both reinforcers so that they can have these tools in their back pockets no matter what training scenario life throws at them and their dogs.
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7.
what is your cancellation/late policy?
Cancellations must be made a minimum of 24 hours before the service or the full amount will be invoiced and charged. Clients who are late to training sessions will receive the remainder of the hour time slot of their service.
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